What was getting in the way
Teams and senior leaders needed to understand delivery, recruitment, quality, costs and capacity. Having the numbers in a report was only part of it; they also needed to know where to look and what to do with them.
What I contributed
I built database-connected reports and got Apache Superset adopted in the business. I also worked with Power BI, Redshift and Athena, and coached colleagues on reporting and interpretation.
How I approached it
- Ask what someone needs to decide before adding another chart.
- Bring delivery, cost and capacity into the same view.
- Let people look at a country or region as well as the overall total.
- Explain what might be worth investigating.
- Use the reports to check what happened after a change.
What changed
Teams and senior leadership used the reporting for recruitment, quality, delivery, payroll, forecasts, assignment costs and capacity.
I coached colleagues on creating reports, interpreting data and assessing whether a change was worth the effort.